Warranty Policy

Crown Mats and Matting warrants new products against defects in material and workmanship when maintained as instructed in Crown Use and Care Product Information sheets included with each product

Crown Mats and Matting warrants new products against defects in material and workmanship when maintained as instructed in Crown Use and Care Product Information sheets included with each product. The obligation under this warranty is limited to the original user and to the replacement, repair, or pro-rated refund of said product. Materials must be returned freight prepaid when requested for inspection to obtain this warranty. Freight charges will be credited when goods are deemed warrantable.

Crown Mats and Matting reserves the right for final determination of warranty coverage. The start date of this warranty is the date goods were shipped from the factory. This date is validated by customer purchase order number or Crown invoice number.

BASIC WARRANTY COVERAGE

Crown warrants new products against defects in material and workmanship for a period of one year when maintained as instructed in Crown Use and Care Product Information sheets.

This Warranty Is Not Applicable Under The Following Circumstances:

1.          Damage incurred during shipment: Click for how to process a freight damage claim.

2.          Improper use, application, or cleaning of the product.

3.          Use of this product for other than its intended purpose

4.          Failure due to lack of proper maintenance as found on FAQs Use and Care Section of website

5.          Products that have been altered in any way

6.          Gluing or adhesive other than dbl-sided tape

7.          Cuts or tears related to dog nails

8.          Damage from jumps & other equipment w/ sharp edges

 

If a problem with a Crown product develops during the warranty period, please contact Crown Customer Service at 1-800-628-5463.